Terms of Service

Art Works Salon & Day Spa
Last Updated: 5-12-2026

These Terms of Service govern your use of the Art Works Salon & Day Spa website, online booking tools, communications, purchases, appointments, services, products, and any other interaction with Art Works Salon & Day Spa. By accessing our website, booking an appointment, purchasing a product, receiving a service, communicating with us, or otherwise doing business with Art Works Salon & Day Spa, you agree to these Terms.

For purposes of these Terms, “Art Works Salon & Day Spa,” “Art Works,” “we,” “our,” and “us” refer to Art Works Salon & Day Spa. “Client,” “guest,” “you,” and “your” refer to any person using our website, booking services, purchasing products, receiving services, or acting on behalf of another person.

1. Appointments, Consultations, and Service Expectations

Salon and spa services are personalized services. Results may vary based on hair history, hair condition, skin condition, prior chemical services, box color, medications, allergies, lifestyle, home care, maintenance, water quality, heat styling, and other factors outside our control.

Before performing a service, we may conduct a consultation to discuss your goals, condition of the hair or skin, relevant history, pricing, estimated timing, risks, maintenance, and realistic outcomes. You are responsible for giving complete and accurate information during consultation, including prior color, chemical treatments, extensions, allergies, sensitivities, medical conditions, medications, recent procedures, and any other information that may affect the service.

A consultation does not guarantee a specific result. Inspiration photos, prior results, social media images, and verbal descriptions are used only as references. We will use professional judgment to determine what is reasonably achievable while protecting the integrity of your hair, skin, and overall safety.

We reserve the right to refuse, modify, postpone, or stop any service if we believe the requested service may compromise your safety, damage your hair or skin, violate professional standards, or create an unreasonable risk.

2. Pricing, Quotes, and Payment

Prices may vary based on hair length, density, product usage, time required, corrective work, stylist level, add-on services, and service complexity. Any price quoted before or during consultation is an estimate unless expressly stated in writing as a final price.

Full payment is due at the time services are rendered or products are purchased. By authorizing a service to begin, you agree to pay for the service, products used, add-ons approved, and any applicable fees.

We reserve the right to correct pricing errors, refuse transactions, require deposits, or require prepayment for certain services, including but not limited to color corrections, extensions, bridal services, large appointments, packages, and appointments requiring significant reserved time.

3. Deposits, Cancellations, No-Shows, and Late Arrivals

We may require a deposit or card on file to reserve certain appointments. Deposits may be non-refundable and may be applied toward the scheduled service unless otherwise stated in writing. Deposits for appointments must be paid one week in advance in order to reserve/ hold an appointment.

Clients are expected to arrive on time. If you arrive late, we may shorten, modify, or reschedule the service. If there is not enough time to complete the scheduled service safely or professionally, the appointment may be treated as a late cancellation or no-show.

We reserve the right to charge cancellation, no-show, or rescheduling fees when appointments are missed, canceled late, or repeatedly changed. We also reserve the right to require prepayment or decline future bookings for clients with repeated late arrivals, cancellations, no-shows, unpaid balances, or chargebacks.

4. No Refunds on Services

All service sales are final. Art Works Salon & Day Spa does not issue refunds for completed services.

Because salon and spa services require professional time, labor, skill, products, tools, and reserved appointment availability, payment is owed for the service performed regardless of whether the client later changes their mind, decides they wanted a different look, fails to follow aftercare instructions, uses incompatible products, alters the result at home or with another provider, or requests a result that was not agreed upon during consultation.

5. Service Adjustments and Re-Do Policy

We want clients to communicate promptly if a service concern arises. A service adjustment, correction, or re-do may be considered only when the service agreed upon during the consultation was not reasonably accomplished, the service was paid for in full, and the concern is reported within a reasonable period after the original appointment.

To be eligible for consideration, the client must contact Art Works Salon & Day Spa within [insert number, e.g., 7 days] of the original service and provide a clear description of the concern. We may require the client to return in person for evaluation before determining whether an adjustment is appropriate.

Service adjustments are not refunds. If approved, the adjustment will be limited to addressing the specific service concern related to the original consultation. Adjustments do not include a new service, a different style, a major change of direction, additional lightening, color correction, maintenance, or work needed because of inaccurate client history, undisclosed prior services, at-home products, swimming, hard water, sun exposure, heat styling, third-party services, or failure to follow aftercare instructions.

A re-do or adjustment may be denied if:

  • The original requested result was achieved within reasonable professional limits.
  • The client changes their mind after the appointment.
  • The client requests a different look than what was discussed during consultation.
  • The hair or skin condition prevents safe correction.
  • The client provided incomplete or inaccurate history.
  • The client used non-recommended products or altered the service after leaving the salon.
  • The client received additional services elsewhere after the appointment.
  • The concern is reported outside the stated adjustment window.

Any approved adjustment must be performed by Art Works Salon & Day Spa or a provider designated by Art Works Salon & Day Spa. We do not reimburse services performed by another salon, spa, stylist, technician, or third party.

6. Product Sales, Exchanges, and Trade-Ins

All product sales are final. Art Works Salon & Day Spa does not issue cash refunds, credit-card refunds, or monetary refunds on retail products.

Product trade-ins or exchanges may be considered at our discretion when the product has little or no use, is returned within [insert number, e.g., 7 or 14 days] of purchase, and is in acceptable condition. Products that are significantly used, damaged, contaminated, expired, altered, missing packaging, or not purchased from Art Works Salon & Day Spa are not eligible for trade-in or exchange.

For hygiene, safety, and product-integrity reasons, certain items may be non-returnable and non-exchangeable, including but not limited to opened cosmetics, tools, brushes, combs, hair accessories, skincare items, personal-use items, clearance items, special orders, and any product we reasonably determine cannot be resold or safely exchanged.

Product performance may vary depending on use, hair type, skin type, water quality, environmental conditions, allergies, sensitivities, product layering, and adherence to directions. We are not responsible for product dissatisfaction caused by misuse, overuse, underuse, allergic reaction, incompatibility, or use with products not recommended by Art Works Salon & Day Spa.

7. Allergies, Sensitivities, Patch Tests, and Health Disclosures

Clients are responsible for disclosing all allergies, sensitivities, medical conditions, medications, prior reactions, recent procedures, pregnancy-related concerns, skin conditions, scalp conditions, injuries, infections, or other relevant health information before receiving services.

Some services and products may involve risks, including irritation, allergic reaction, breakage, dryness, discoloration, chemical sensitivity, burns, redness, swelling, discomfort, or unexpected results. You acknowledge that such risks may exist even when services are performed professionally.

We may recommend or require a patch test, strand test, waiver, medical clearance, or modified service before performing certain treatments. Declining a recommended test may limit available services or increase risk. We reserve the right to refuse service where safety is uncertain.

8. Hair Color, Corrective Color, Lightening, Extensions, and Chemical Services

Color, lightening, corrective color, smoothing treatments, perms, relaxers, extensions, and other chemical or technical services carry inherent risk. Results depend heavily on the condition and history of the hair, including prior color, box dye, metallic salts, henna, bleach, medication, hormones, hard water, mineral buildup, heat damage, and prior chemical services.

Corrective services may require multiple appointments. Exact color, tone, lift level, gray coverage, blonding result, or correction outcome cannot be guaranteed. Maintaining hair integrity may require stopping or modifying a service before the desired goal is reached.

Clients receiving extensions, color, blonding, corrective color, or chemical services must follow all maintenance and aftercare instructions. Failure to follow care instructions may cause fading, matting, breakage, dryness, slippage, damage, or shortened longevity and may void eligibility for any adjustment.

9. Aftercare and Maintenance

Professional results require proper home care. We may recommend specific products, tools, timelines, maintenance appointments, and restrictions after your service. You are responsible for following aftercare instructions.

Art Works Salon & Day Spa is not responsible for issues caused by failure to follow aftercare, use of non-recommended products, swimming, sun exposure, hard water, well water, excessive heat styling, at-home color, box dye, chemical services performed elsewhere, missed maintenance appointments, or failure to return for recommended follow-up services.

10. Gift Cards, Packages, and Prepaid Services

Gift cards, prepaid services, packages, and promotional offers are subject to the terms stated at the time of purchase. They are not redeemable for cash except where required by law.

Promotional offers, discounts, and package pricing may not be combined unless expressly stated. Lost, stolen, damaged, or unauthorized-use gift cards may not be replaced unless required by law and unless sufficient proof of purchase is provided.

Prepaid packages may be subject to expiration dates, cancellation rules, transfer restrictions, or service-specific limitations. If Art Works Salon & Day Spa offers any membership, recurring plan, or spa package that may fall under Georgia health-spa laws, the applicable contract should be reviewed for compliance with Georgia requirements, including cancellation and refund disclosures. Georgia guidance states that health spa membership contracts must include cost, length, cancellation process, rights and responsibilities, and facility rules.

11. Children, Guests, and Personal Belongings

For safety and professionalism, children and additional guests may be restricted in service areas unless they are receiving a service or are required to accompany the client. Chemicals, hot tools, sharp instruments, spa equipment, and professional products may create hazards.

Clients are responsible for their personal belongings. Art Works Salon & Day Spa is not responsible for lost, stolen, damaged, or misplaced items.

12. Client Conduct

We reserve the right to refuse service, discontinue service, remove a client from the premises, or decline future appointments for behavior that is abusive, threatening, discriminatory, harassing, unsafe, disruptive, dishonest, intoxicated, inappropriate, or otherwise unacceptable.

We may also refuse future service to clients who repeatedly cancel, fail to show, dispute valid charges, refuse to pay, disregard salon policies, provide inaccurate service history, damage property, or mistreat staff, contractors, guests, or other clients.

13. Photos, Reviews, and Marketing

With your consent, we may photograph or video service results for documentation, consultation, training, portfolio, social media, website, or marketing purposes. We will not intentionally disclose private personal information in marketing content.

Clients may not use photos, videos, reviews, or online content to misrepresent services, harass staff, make false claims, or damage the business through knowingly misleading statements.

14. Website Use

Use of the Art Works Salon & Day Spa website is conditioned on your agreement to these Terms. We may update these Terms at any time by posting a revised version on the website. Continued use of the website, booking tools, or services after updates are posted constitutes acceptance of the revised Terms.

You agree not to use the website for unlawful, harmful, fraudulent, abusive, or unauthorized purposes. You may not upload, transmit, or introduce malware, viruses, bots, scraping tools, automated scripts, harmful code, defamatory content, infringing content, false information, or any material that violates the rights of others.

You may not scrape, copy, extract, download, reproduce, republish, distribute, or use website content for commercial purposes without written permission from Art Works Salon & Day Spa.

We reserve the right to suspend, restrict, or terminate access to the website, booking system, or any related service at any time and without notice.

15. Intellectual Property

All website content, salon branding, text, graphics, logos, images, service descriptions, design elements, and other materials owned or licensed by Art Works Salon & Day Spa are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, display, scrape, exploit, or create derivative works from our content without prior written permission.

Our website may link to third-party websites, booking platforms, payment processors, social media platforms, map services, review platforms, or external tools. We do not control and are not responsible for third-party websites, policies, outages, fees, errors, data practices, or content.

Your use of third-party platforms may be governed by their own terms and privacy policies.

17. Disclaimer of Warranties

To the fullest extent permitted by law, Art Works Salon & Day Spa provides its website, services, products, and related information on an “as available” and “as provided” basis. We do not guarantee uninterrupted website access, error-free booking systems, exact service outcomes, exact color matches, product performance, or results that are identical to inspiration images or prior services.

Nothing in these Terms is intended to waive rights that cannot be waived under applicable law.

18. Limitation of Liability

To the fullest extent permitted by law, Art Works Salon & Day Spa, its owners, employees, contractors, stylists, technicians, representatives, and affiliates shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost income, emotional distress, reputational harm, replacement services, travel expenses, third-party service costs, or dissatisfaction with a subjective result.

Our total liability for any claim related to a paid service or product shall not exceed the amount actually paid by the client for the specific service or product giving rise to the claim, except where a different limitation is required by law.

19. Indemnification

You agree to indemnify, defend, and hold harmless Art Works Salon & Day Spa, its owners, employees, contractors, representatives, and affiliates from and against any claims, damages, losses, liabilities, costs, chargebacks, disputes, expenses, or attorney’s fees arising out of your breach of these Terms, your misuse of the website, your failure to disclose relevant service information, your violation of law, your misconduct, your infringement of another person’s rights, or your failure to follow aftercare instructions.

20. Chargebacks and Payment Disputes

By authorizing payment, you agree that the charge is valid for the services rendered, products purchased, deposits made, or fees incurred. If you believe there is an error, you agree to contact Art Works Salon & Day Spa directly before initiating a chargeback or payment dispute.

We reserve the right to submit these Terms, consultation records, appointment records, service notes, product receipts, communications, cancellation policies, and other documentation in response to chargebacks or payment disputes.

Clients with unresolved payment disputes, chargebacks, unpaid balances, or reversed payments may be denied future services until the matter is resolved.

21. Governing Law and Venue

These Terms shall be governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any claim or dispute arising out of or related to the website, services, products, appointments, payments, or these Terms shall be brought in the appropriate courts located in Gilmer County, Georgia, unless otherwise required by applicable law.

22. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

23. Contact

Questions about these Terms, service concerns, product exchanges, or appointment issues should be directed to:

Art Works Salon & Day Spa
[Insert Address]
Phone: (706) 635-2781
Email: [Insert Email]
Website: artworksga.com